Frequently Asked Questions
1. What is Machiwali.com?
Machiwali.com is an online seafood delivery service offering fresh fish, prawns and seafood, conveniently delivered to your doorstep.
Why should I order from Machiwali.com?
Fresh seafood, convenient online ordering, hygienic handling and doorstep delivery—all in one place.
2. How fresh is the seafood?
We source seafood based on availability and process it for delivery so that you receive fresh, hygienically handled seafood at your doorstep.
3. Is the fish cleaned before delivery?
Yes. Selected fish and seafood are cleaned and prepared according to the product specifications shown on the website.
4. Can I order fish online?
Yes. Simply select your preferred fish or seafood, choose the required quantity, add it to your cart and complete the checkout process.
5. How quickly will my order be delivered?
Orders placed between 8:00 AM and 10:00 PM are eligible for delivery within approximately 90 minutes, subject to serviceability, product availability and operational conditions.
6. What happens if I place an order after 10 PM?
Orders placed after 10:00 PM and before 8:00 AM will be processed in the first delivery cycle the following morning.
7. Where does Machiwali.com deliver?
We currently deliver to selected serviceable areas in and around Dombivli, Kalyan, Palava and other surrounding locations. Enter your PIN code on the website to check delivery availability.
8. How do I check whether my area is serviceable?
Enter your PIN code during shopping or checkout. The website will indicate whether delivery is available to your location.
9. Can I choose the quantity of fish I want?
Yes. Products are available in different weights or piece quantities depending on the particular product. The exact quantity is displayed on the product page.
10. Will the actual fish look exactly like the website image?
Product images are for representation purposes only. Actual fish and seafood may vary in size, shape, colour and appearance depending on availability, catch and season.
11. What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include online payments and Cash on Delivery where available.
12. Can I pay by Cash on Delivery?
Cash on Delivery may be available for eligible locations and orders. The available payment options will be displayed during checkout.
13. Can I cancel my order?
Orders may be cancelled subject to the order's processing and delivery status. Once an order has been prepared or dispatched, cancellation may not be possible.
14. What happens if I refuse to accept my order?
Please avoid refusing an order after it has been prepared or dispatched. If there is a genuine issue with your order, contact our customer support team immediately so we can assist you.
17. What are Machiwali Rewards?
Machiwali Rewards is our customer loyalty programme. Customers can earn rewards through eligible purchases, promotions and other qualifying activities and use them towards future purchases.
18. How do I earn rewards?
Eligible customers can earn rewards on qualifying purchases and through promotional activities offered by Machiwali.com. The applicable reward value and conditions will be displayed on the website.
19. How can I use my Machiwali Wallet?
Your available wallet balance can be used towards eligible future purchases, subject to the applicable wallet and redemption rules.
23. Do Machiwali Rewards expire?
Certain promotional rewards may have an expiry period. Please check your wallet or the specific reward terms for the applicable validity.
24. Can I transfer my wallet balance to someone else?
No. Machiwali Wallet Rewards are intended for the registered customer's account and cannot be transferred or exchanged for cash.
25. Do you sell only fish?
No. Machiwali.com offers a range of seafood including fish, prawns, squid, Bombil, Basa, Pomfret, Surmai, Bangda and seafood combos, subject to availability.
Why order online instead of buying from the local fish market
Skip the trip to the market. Choose your seafood online, place your order and have it conveniently delivered to your doorstep.